Night Owl Cookies Shipping Policy

1. Shipping Schedule 

• We ship orders Monday through Wednesday to ensure freshness and avoid delays over weekends.
  
• Orders placed after 12:00 PM EST on Wednesday may be held and shipped the following Monday to maintain quality.
  
• Shipping dates are based on your delivery location and carrier availability.
  

2. Delivery Timeframe

• Most orders arrive within 1–2 business days after dispatch, though transit times may vary depending on your location.
  
• Delivery times are estimates and may be affected by carrier delays, weather conditions, or holidays. We’ll do our best to keep you informed if delays occur.
  

3. Freshness Guarantee

• To ensure your cookies arrive fresh, we carefully package each order and avoid shipping if the package would be in transit over a weekend.
  
• All orders are shipped using reliable carriers with tracking information provided.
  

4. Shipping Rates & Options

• Shipping costs are calculated at checkout based on your location and selected shipping method.
  
• We offer standard shipping (1–2 business days) and, where available, expedited options for faster delivery.
  

5. Order Tracking

• Once your order ships, you’ll receive a confirmation email with tracking details so you can monitor its progress.
  

6. Shipping Restrictions

• We currently ship within the United States only.
  
• Some remote or rural areas may have longer delivery times. Please check with us if you’re unsure about your location.
  

7. Damaged or Lost Orders

• If your order arrives damaged or doesn’t arrive, please contact us within 48 hours of delivery (or expected delivery) at info@nightowlcookieco.com. We’ll work with you to resolve the issue promptly.
  

8. Important Notes

• Please ensure your shipping address is accurate at checkout, as we cannot redirect packages once they’ve shipped.
  
• During peak seasons or holidays, shipping schedules may be adjusted. We’ll communicate any changes in advance.
  

For any questions about our shipping process, reach out to us at info@nightowlcookieco.com. We’re here to ensure your Night Owl Cookies arrive fresh, fast, and ready to enjoy!